Privacy Policy

Effective Date: August 14, 2026
Last Updated: August 14, 2026

Liberty BPO Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with us, apply for employment, or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect the following types of information:

Information You Provide to Us

This may include:

Full name
Email address
Telephone or mobile number
Company or organization name
Job title or position
Mailing or business address
Information submitted through contact forms
Employment or application information
Resume or curriculum vitae
Information provided when requesting our services
Other information you voluntarily provide to us

2. How We Use Personal Information

We may use personal information for purposes including:

Responding to inquiries and requests
Providing and managing our BPO and outsourcing services
Communicating with clients, prospective clients, applicants, and business partners
Processing employment applications
Evaluating candidates for employment
Managing business relationships
Providing customer support
Improving our website, systems, and services
Monitoring and maintaining information security
Preventing fraud, misuse, or unauthorized access
Complying with applicable laws and regulations
Fulfilling contractual and business obligations

We will only use personal information for legitimate business purposes and in accordance with applicable privacy and data protection laws.

3. Processing Information on Behalf of Our Clients

As a BPO service provider, Liberty BPO Inc. may process personal information on behalf of our clients.

In these circumstances, our client may determine the purpose and manner in which the information is processed, while we act as a service provider, processor, or other authorized party as applicable under relevant privacy laws.

The information we process on behalf of clients may include customer, patient, employee, member, or other third-party information, depending on the services we provide.

We process such information only as authorized by our clients and in accordance with applicable contractual, security, and legal requirements.

4. Disclosure of Personal Information

We may disclose personal information when reasonably necessary to:

Provide services to our clients
Work with authorized service providers and business partners
Maintain our technology and business systems
Process employment applications
Comply with legal or regulatory requirements
Respond to lawful requests from government authorities
Protect the rights, property, or safety of Liberty BPO Inc., our clients, employees, or others
Prevent fraud, security incidents, or other unlawful activity

We do not sell personal information for monetary consideration.

5. Service Providers

We may use third-party service providers to support our business operations. These providers may provide services such as:

Website hosting
Cloud storage
Email and communication
Customer relationship management
Analytics
Payroll and human resources
Information technology
Security
Recruitment and applicant management

These service providers may have access to personal information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

6. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures may include access controls, authentication requirements, employee training, system monitoring, secure data storage, and other appropriate safeguards.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. International and Cross-Border Data Transfers

Because we provide outsourcing services, personal information may be processed or accessed in countries other than the country where the information was originally collected.

Where required by applicable law, we take appropriate measures to ensure that cross-border transfers of personal information are subject to appropriate safeguards.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of certain personal information
Lodge a complaint with an applicable privacy or data protection authority

Some rights may be subject to legal or contractual limitations.

To exercise an applicable privacy right, please contact us using the information provided below.

10. Children's Privacy

Our website and services are not directed toward children unless specifically stated otherwise.

We do not knowingly collect personal information from children through our website without appropriate authorization or a lawful basis.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Enable essential website functionality
Remember user preferences
Understand website traffic and usage
Improve website performance
Analyze trends

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by law, we may provide additional notice of significant changes.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Liberty BPO Inc.
Privacy Contact: Nicole Santos / Human Resources
Email: info@libertybpo.com

Phone: +63 966 856 0705
Address: 10th Flr. Exquadra Tower 1 Jade Dr, Ortigas Center, San Antonio Pasig, Metro Manila 1605

We will review and respond to privacy requests in accordance with applicable laws and regulations.

LIBERTY BPO